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Sample Recorded Scripts: Bay Legal Legal Aid & Community Legal Services of...

AttachmentSizeBay Area Legal Aid English Recordings324.44 KBCLSMF HELPLINE Telephone Scripts.pdf49.06 KBCLSMF HELPLINE NOTEBLOCKS.pdf216.72 KB Bay Area Legal Services in California started their...

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Sample Recorded Script Trees (Visual Schema)

Bay Area Legal Aid in California created this visual schema of how callers would route through different aspects of the family and housing law recorded scripts. Worth a look if you're considering...

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Recorded Scripts: Practical Considerations

Here is a list of practical considerations when implementing recorded scripts:Lose your Place? When working with your phone vendor on scripts, make sure you articulate when and how someone can access...

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Recorded Scripts: Use of Recorded Scripts in Hotlines

Recorded scripts get a bad rap in the private sector. We've all been on hold -- with credit card companies, banks, phone companies, cable, etc. Recorded scripts are (usually) the annoying and unhelpful...

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